I will be fair, no IT personal wants to change. (I deal with them all the time for work…testing new products.)

Don’t forget the days they hated AIM channels for instant chat, or the first rise of the text messaging devices, or way back when the first electronic mail system came about.

Consumers make and define the standards of “norm” (i.e. iPhones and Androids)

IT personel will complain regardless of any new technology out there. RIM did a poor insight study to define their next strategy. RIM’s old strategy was about working for the enterprise and they are still saying their target market is the enterprise. This strategy is nothing new, just money burned. » In Europe, Some Lovers of the BlackBerry Now Seek A New Flavor - NYTimes.com